Our Manchester office is rated 5 stars on Google
| Item | Timescale | |
| 1. | We acknowledge receipt of the complaint and, unless the complaint can be dealt with in the timescale, confirm what preliminary action will be taken, or, where necessary, ask for further information. | Within 5 working days of its receipt. |
| 2. | Where further information has been requested from the complainant and received we acknowledge receipt and, unless the complaint can be dealt with in the timescale, confirm what preliminary action will be taken. | Within 5 working days of its receipt. |
| 3. | We will then commence investigating your complaint. This may involve one or more of the following steps:‑ | |
| 3.1 the person who acted for you will be asked to provide to the investigating partner a response to your complaint within 5 working days, together with the file. | Within 5 working days of receiving the complaint or further information. | |
| 3.2 the response will then be examined together with the file and your complaint and, if necessary, further information will be sought from the person who acted for you. | Within 10 working days of receipt of the response and file. | |
| 4. | If the above timescales cannot be met, e.g. because of the amount of work involved, or the unavailability of key personnel for holiday or sickness, you will be notified. | When the reason for possible delay becomes apparent. |
| 5. | A full response will be sent to you, with any suggestions we might have for resolving it to our mutual satisfaction. | Within 7 working days of completion of the investigation. |
| 6. | If any meeting or telephone conversation takes place between us as a result of our response, we will write to you to confirm what took place and any agreed solution that was arrived at. | Within 5 working days of the meeting or conversation. |
| 7. | If, at a meeting or from your written reply to our detailed written response, you remain dissatisfied with what we said and how we propose resolving your complaint we will arrange for our decision to be reviewed. This may happen in one of the following ways:‑ | |
| 7.1 by reviewing our handling of your complaint and why you are dissatisfied with the decision, or | Within 10 working days of your response. | |
| 7.2 by arranging for someone else or a small number of people in the firm who are entirely unconnected with the complaint to review the complaint, the response, the file and any other relevant information, how the complaint was handled and the decision on it. | Within 15 working days of your response. | |
| 8. | After the review has taken place you will be informed of the outcome. This will review our initial handling of your complaint and our decision on it. | Within 5 working days of the end of the review. |
| 9. | If you still remain dissatisfied with how your complaint has been handled and the decision on it, we will write to you confirming our final position on your complaint and explaining why we consider our handling of, and decision on, it (and of any review) was reasonable. We will also supply you with the name and address of the Legal Ombudsman at the Law Society, the solicitors’ regulatory body to whom you may refer your complaint once we have concluded our professional obligation to try and resolve it. | Within 10 working days of the conclusion of the review. |
The key thing for a corporate solicitor is to understand exactly what your organisation is all about and what it needs to achieve in a timely manner. We work with businesses of all sizes, including unlisted private companies as well as financial institutions. We have also provided guidance to businesses from many different sectors (including but not limited to healthcare, leisure, retail and logistics). Our aim is always to help you achieve your objectives in the most practical and cost effective way. We’re well known for our sensible and clear advice, and our clients trust us to keep timescales and fees down to a reasonable level.
If you need any legal advice or assistance with regards to corporate law, contact the Davis Blank Furniss team now.
Founded in 1877
60+ experienced employees
Offices in Manchester & Glossop
Full service law firm
Excellent experience start to finish – always very responsive to any queries and the turnaround on the property I was buying was very quick, even in the busy time leading up to stamp duty deadline. Jenny was always very helpful and went above and beyond to close on a short timescale.
“Very approachable, practical solutions to problems, but most of all very responsive which I personally think is very important because if you need help, you need it quickly, or at least to know someone is looking at it for you”.
“Always able to contact, very approachable, friendly and professional”
“I believe I have been able to establish a professional working relationship with everyone I have come into contact. Importantly, I sense the relationships which have been established give me the confidence that I can make contact with Davis Blank Furniss at any time and on any matter. I would also like to express my thanks to the very impressive “gatekeepers” who work in reception, not only for making me very welcome, but also for their professionalism”
“Thank you for your efficient and friendly help throughout this process. We have had it easy but your approach has been part of that”.
“I would like to take this opportunity to thank you personally for the ongoing support and assistance the firm has offered to our parents over the years. I hope also that we may be able to call on you if necessary in the future.”
“Jo always provides great service, understands our needs and delivers on her promises. Our needs are relatively simple but the complexity arises out of the volume of work and short time frames, Jo always delivers.”
“A big thank you to all who dealt with my wife’s claim… We would not hesitate to recommend Davis Blank Furniss to anyone that may be in a situation like we have been…”
“Before putting my case in Kirsty (Morbey)’s capable hands I’ve met a couple of other solicitors. None of them listen to me as intently as Kirsty and showed me as much empathy and understanding as she did. Simultaneously she was able to look at my case from legal perspective, explain all the options and follow each of our meetings with written summary of the discussed matters (in timely manner). Her advice was invaluable and led me to successfully ending the case matter (hopeful for good). I’m forever grateful for he work and would definitely recommend her to anyone looking for reliable, knowledgeable and committed solicitor”.
Our Manchester office is rated 5 stars on Google
If you need any legal advice or assistance with regards to personal or family law, contact the Davis Blank Furniss team now.
If you need any legal advice or assistance with regards to personal or family law, contact the Davis Blank Furniss team now.
If you need any legal advice or assistance from our Manchester office, contact the Davis Blank Furniss team now.
If you need any legal advice or assistance from our Glossop office, contact the Davis Blank Furniss team now.
